Into Peru Terms and Conditions
The following Terms and Conditions together with the general information contained on our website form the basis of your agreement with Into Peru Limited. Please read them carefully as they set out our respective rights and obligations. By booking your tours with us, we are entitled to assume that you have had the opportunity to read and have understood these terms and conditions and agree to them.
In these terms and conditions:
“You”, and “your” means all persons going on tours with us.
“We”, “us” and “our” means Into Peru Ltd.
“Tour(s)” refers to the activities we offer which are guided tours.
We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by us.
When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. It is assumed that all applicants have read and understood all terms of business as set out herein.
Only on receipt of a formal confirmation from Into Peru, will your booking be accepted. Booking confirmation will be in writing and forms a binding contract between you and Into Peru.
Into Peru reserves the right to refuse any booking without explanation.
Should a member of your party be prevented from travelling, it may be possible to transfer the booking to another suitable person. This won’t be possible for the Inca trail or Machu Picchu tours. We require at least 72 hours’ notice.
By finalising your arrangements with us, you are accepting that the terms of this Agreement and conditions of any contract made with any supplier(s) apply to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland instead. Your travel documents are valuable and should be safeguarded as if they were cash.
If you cancel your booking with us within 7 days of registering and paying the booking fees will attract a full refund of fees paid. This will only be possible if you are not traveling soon after you have made a payment. We are not able to refund for Inca Trail bookings or Machu Picchu. Whilst we do our best to make such a change if necessary, please bear in mind that most service providers such as train companies, hotels, bus companies have their own term and conditions and charges would apply.
Tour cancellations must be in writing prior to departure. Third party tour providers may charge an additional levy and these fees will be discussed with you prior to processing your cancellation.
61 days or more prior travel date – 10% of tour cost
60 – 41 days prior travel date – 40% of tour cost
40 -31 days prior travel date – 60% of tour cost
30 – 16 days prior travel date – 80% of tour cost
Less than 15 days – 100% of tour cost
If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services, or if portions of the holiday package are missed.
We strongly recommend that comprehensive travel insurance is taken out which includes cover against cancellation charges.
Changes to your Booking
Where a change to your travel arrangements is permitted and possible, Into Peru service fees apply in addition to any additional supplier charges. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased. Changes to name details are not allowed by many service providers. Whilst we do our best to make such a change if necessary, please bear in mind that most service providers treat a name change as a cancellation, to which standard conditions and charges would apply.
Our Responsibility for your Arrangements
We have taken all reasonable care to make sure that all the services that make up the arrangements made by Into Peru are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. If we have arranged a Package and the contract we have with you is improperly performed by us or our suppliers we will pay you appropriate compensation if has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee.
A travel insurance policy is highly recommended for all clients while travelling. All travel is conducted, and belongings are carried at your own risk. A n insurance policy should adequately cover medical expenses, cancellation or curtailment of trip, loss of baggage and money.
Passport, Visa, Andean Migration Card and Vaccinations
It is the sole responsibility of the customer to have in their possession a valid passport, visa permits, vaccination certificates and preventative medications as required for the duration of their trip. Into Peru Limited accepts no liability for customers who travel without the required documentation and medication.
Compensation and refunds will not be made for any change or cancellation caused by war or threat of war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, natural disaster, bad weather, technical or maintenance problems with transport, changes of schedules or operational decisions of over transport, changes of schedules or operational decisions of overseas institution directors or similar circumstances beyond our control. For the purpose of this contract we define the above as force majeure.
Should you have a complaint about any of the services booked on, you are advised to contact your local Into Peru Limited representative. We will endeavour to rectify any issues where possible. Failure to file a complaint at the time voids the possibility that the customer can submit a claim for compensation with Into Peru Limited. If Into Peru Limited have not been able to solve a complaint, you must submit a written complaint to us within 28 days after the end of the term of booking.
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please contact Into Peru. If you fail to contact us, we will not be permitted the opportunity to investigate your complaint and rectify any error whilst you are away and this may affect your rights under this contract.
You and we both agree that English Law (and no other) will apply to your agreement with us and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your agreement and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Unavoidable and extraordinary circumstances
Except as expressly set out in these booking conditions, we cannot accept liability or pay any compensation or other sums where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss or damage (as more fully described in section 7 (i) below) as a result of unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity, industrial action, natural or nuclear activity, epidemics/pandemics, adverse weather conditions and fire.