Into Peru Terms and Conditions
The following Terms and Conditions together with the general information contained on our website form the basis of your agreement with Into Peru Limited. Please read them carefully as they set out our respective rights and obligations. By registering with us, we are entitled to assume that you have had the opportunity to read and have understood these terms and conditions and agree to them.
In these terms and conditions:
“You”, “your” and “volunteer(s)” means all persons named on your registration form.
“We”, “us” and “our” means Into Peru Ltd.
“Placement(s)” refers to the opportunities we offer on behalf of organisation(s) and includes volunteering, guided tours and Spanish language classes.
We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by us. Your continued registration and/or use of our services after changes are posted means you agree to be legally bound by these terms as updated.
- General Terms
Into Peru Limited provides:
- Volunteering opportunities for independent individuals to volunteer with orphanages and public schools in Peru;
- Guided Tours and;
- Spanish lesson classes.
All applicants for our volunteering programs will be required to present a recent DBS check and employer / teacher character reference. Terms and conditions for each service are detailed within this document and are also subject to third party provider terms and conditions which are available upon request.
To secure a booking with Into Peru you are required to complete an application form and pay the relevant fees. It is assumed that all applicants have read and understood all terms of business as set out herein and have requested third party supplier terms and conditions if required.
Only on receipt of a formal confirmation from Into Peru, will your booking be accepted. Booking confirmation will be in writing and forms a binding contract between applicant and Into Peru.
Into Peru reserves the right to refuse any booking without explanation.
Should a member of your party be prevented from travelling, it may be possible to transfer the booking to another suitable person. In this case, a fixed fee of £50 is charged as well as third party fees where necessary and we require at least 30 days’ notice.
If you cancel your booking with us within 7 days (“the cooling off period”) of registering and paying the booking fee will attract a full refund of fees paid. The “cooling off period” cancellation policy is not applicable to volunteers who have arrived at their first placement within 7 days from the date we received the initial booking fee.
Registration fee in respect of cancellations made after the cooling off period has expired are set out as follows according to the service booked:
- Volunteering Opportunities
Cancellations and amendments to bookings must be directed in the first instance to Into Peru’s UK office by telephone and confirmed in writing. Date of cancellation will only apply when confirmed in writing within 48 hours of initial telephone confirmation.
Extensions to bookings, provided they incur no charge of project or programme are charged at the prevailing in-country extension rate as published on our website. Amendment fees may be applicable.
Cancellation and curtailment charges as below are dependent on the amount of notice given against preferred departure date as entered on original booking form. When only a month and date are noted, Into Peru will assume the 1st day of that month applies.
Notice period of:
- 3 months or more – £70.00 fee
- 2 to 3 months – 50% of total programme fee
- 1 to 2 months – 75% of programme fee
- Less than 1 months’ notice – no refund is available
Amendments to existing placements are at the discretion of Into Peru. At a minimum 14 days’ notice is required.
- Guided Tours
Tour cancellations must be in writing at least 60 days prior to departure. We charge an administration cost of £30.00. Third party tour providers may charge an additional levy and these fees will be discussed with you prior to processing your cancellation.
Third party terms apply across all Guided Tours and can be found here.
- Spanish Lessons
Cancellation must be received in writing no later than 72 hours prior to class start date. Into Peru Limited charges an administration fee of £20 for processing booking cancellations/changes. There will be no refunds for cancelled classes, just the option of changing the starting date and the type of class (From private/group to online). Third party terms apply to classes and can be found here.
- Changes or cancellation of a placement due to changes
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and should allow for alternatives. In the same way that most volunteering does not guarantee hours, specific tasks or specific locations in advance of the start day; volunteering in developing countries can neither guarantee placements before the volunteer’s arrival.
Requests for specific placement-types will be honoured wherever this is practically possible. You accept that because of this, working hours, accommodation, services and placements offered may be subject to alteration or cancelled (sometimes without prior notice) due to local circumstances or events, which may include strikes, projects no longer considered suitable for volunteers, events emanating from political disputes, sudden closure of local projects/charities, accommodation changes due to volunteer numbers or expiration of leases, over subscription for popular projects especially in the holiday periods, local management and other institution changes which prevent volunteers from participating, climate and other unpredictable or unforeseen circumstances. Wherever possible the coordinators will endeavour to find an offer an alternative position and you are encouraged to accept and try the alternative to get the most out of the experience. We cannot therefore accept any responsibility if your placement is cancelled or significantly changed.
If we are informed by the local coordinators before you travel about a significant change then we may contact you about this. Definitions of what a ‘significant change’ is can vary significantly and this should not be relied on. Into Peru Limited considers a significant change to be, as an example, volunteer work no longer available at your destination or Spanish Lesson classes cancelled for an extended period. If we are aware we will endeavour to contact you by email before travel.
However we cannot accept liability for non-receipt of updates where an update has been sent by us, untimely updates or no update where we have not been informed by your project. Often local overseas staff will try to arrange special placements right up to the moment of departure so it would not be practical to say that a placement is no longer available when in due course after arrival it will be. If in doubt, we recommend contacting your project/coordinator directly as close to travel as possible for updates on placements available so that you can prepare yourself. Contact details for your project are usually sent when all documents have been received and project fees, paid.
We regret however that we cannot accept any responsibility for any expenses costs losses or compensation that you incur or request as a result of any cancellation or significant change (for example visa costs, materials purchased for your previous placement type, non-refundable flight costs, transport costs to a new placement and any charges associated with a new placement, pre-paid payments, vaccinations or loss of enjoyment).
You will not be entitled to a refund of your registration fee in the event of your placement being cancelled or significantly changed. This includes cancelling before travel where we have informed you of a change, where the coordinators have informed you about a change, general concern about changes at your future project or after arrival at your project where a change has occurred.
Because of the nature of volunteering and the vulnerabilities of the people and communities lived and worked amongst (including other volunteers you may be sharing accommodation with), we reserve the right to refuse applications and/or registrations from volunteers or prospective volunteers whom we consider unsuitable. Local staff and accommodation hosts may also terminate the placement at any time of any volunteer and/or their stay at any accommodation who appears to be a risk to himself/herself and those they are volunteering for or who is bringing the organisation they are working for, their coordinator or Into Peru Limited into serious disrepute (this could include aggressive or intimidating behaviour towards children/fellow volunteers and local people, delayed volunteer contributions where applicable, slanderous comments about the institutions they are volunteering for, no regular volunteering presence, disruption of other people’s enjoyment, suspicion of any child related protection issue whether of a safety/sexual/bullying nature, lewd behaviour, alcoholism affecting their placement or those around them etc).
Furthermore, because the nature of most volunteering involves working with vulnerable children and young adults your project coordinator, if concerned, may alert Into Peru Limited that volunteering at future similar projects is not recommended. It will be at the discretion of other projects should they accept at any future placements should any of the above or similar occur. Also, we will not enter into discussion once a decision has been made by staff. We cannot accept any responsibility in the event that your placement and/or stay at any accommodation is terminated as set out above. No refunds of any kind (including your registration fee and payments made to the organisation concerned) will be payable. Furthermore we will not accept any responsibility for any expenses, costs or losses of any nature that you may have incurred or incur as a result of a placement or stay at any accommodation being terminated as set out above (including any return or onward travel expenses.).
- Travellers Insurance
A travel insurance policy is highly recommended for all clients while travelling. All travel is conducted and belongings are carried at your own risk. A n insurance policy should adequately cover medical expenses, cancellation or curtailment of trip, loss of baggage and money.
- Passport, Visa, Andean Migration Card and Vaccinations
It is the sole responsibility of the customer to have in their possession a valid passport, visa permits, vaccination certificates and preventative medications as required for the duration of their trip. Into Peru Limited accepts no liability for customers who travel without the required documentation and medication.
- Acceptance of risk
You accept that the nature of volunteering in developing countries is adventurous and involves a significant amount of personal inherent risk. You also acknowledge that there will be limited onsite support at most locations, health services may be basic or lacking, training on placements will be lacking or informal at best and the safety standards of local accommodation and transport will be considered haphazard at best and considerably lower than European standards.
Anyone who suffers from an illness or disability or is being treated for any physical or medical condition must declare the nature of such conditions at the time of booking. Failure to disclose these conditions will be deemed as a breach of our terms and conditions and result in booking cancellation and no refunds being applicable.
- Foreign and Commonwealth Office (FCO) Travel advisories
If the FCO (www.fco.gov.uk) advises against all or non-essential travel to a country or area you will be entitled to withdraw from any placement(s) affected by such advice or we may decide to cancel or withdraw such placements. In this case we will offer an alternative placement (if available). The balance of registration fee is refundable only after deduction of an administration fee and relevant third party costs.
Except as set out above we are not responsible for any expenses, costs, losses or compensation of any nature whatsoever that you may incur or request as a result of cancellation or withdrawal from or of a placement following such advice from the FCO.
We will apply a common sense approach when considering cancelling /withdrawing placements following advice from the FCO. We will also seek advice from the relevant British Embassy in that country. For example if we have information that advice is likely to be downgraded shortly we may delay the offer of an alternative placement. If you decide to travel against the FCO and/or our advice you should be aware that this may affect your insurance cover, services (including the offer of a placement/accommodation and local discretionary services for volunteers may not be guaranteed or available on arrival). You may also face a much greater level of risk to your personal safety.
- Force majeure
Compensation and refunds will not be made for any change or cancellation caused by war or threat of war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, natural disaster, bad weather, technical or maintenance problems with transport, changes of schedules or operational decisions of over transport, changes of schedules or operational decisions of overseas institution directors or similar circumstances beyond our control. For the purpose of this contract we define the above as force majeure.
Should you have a complaint about any of the services booked on, you are advised to contact your local Into Peru Limited representative. We will endeavour to rectify any issues where possible. Failure to file a complaint at the time voids the possibility that the customer can submit a claim for compensation with Into Peru Limited. If Into Peru Limited have not been able to solve a complaint, you must submit a written complaint to us within 28 days after the end of the term of booking.
Into Peru Limited are not a tour or package holiday operator. Accordingly, we do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 (“the Regulations”) and the Regulations do not apply to the services we provide.
Except as otherwise set out in these terms and conditions we have no control over and cannot accept any liability for the acts or omissions of third party organisation(s) who provide placement(s) opportunities for volunteering, tours and Spanish language classes.
Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any organisation or other service provider for whom we are not responsible) is limited to the registration fee you have paid to us. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that our employees whilst acting in the course of their employment.
You and we both agree that English Law (and no other) will apply to your agreement with us and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your agreement and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).